As diversity remains a CXPA Core Value , the Diversity Advancement Committee is committed to ensuring a culture of inclusivity and belonging, where everyone is welcomed. One of the 2024 initiatives of the DEI Committee is to increase awareness about celebrations with which you may not be...
Emily Vernon, CCXP, is the Executive Editor and a Co-Author of CXPA's upcoming publication focused on building diversity, equity, and inclusiveness into a customer experience ecosystem. The resource, which will be released on CX Day--Tuesday, October 3rd--will provide practical guidance for CX...
On CX Day , CXPA celebrated the winners of its 2021 Impact Award as determined by a panel of global volunteer judges. Winners were announced in three categories--Impact on CX in an Organization, Impact on the CX Profession, and Impact on Diversity, Equity, & Inclusion Outcomes related...
This week two important recognitions are on my mind: Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) Pride Month and Father’s Day. Being a father helps me be a better person and leader by giving me access to two wonderful daughters who share with me how they see the world. In addition...
During Spring 2020, the killings of Ahmaud Arbery, Breonna Taylor, and George Floyd sparked a wave of civil unrest in the United States and abroad. Like others, CXPA members and the CXPA have undertaken personal and organizational diversity, equity, and inclusion journeys. In this session, we...
Noted management thought leader Jim Collins asserted in Good to Great that the first step to achieving greatness is to “ get the right people on the bus ” – people committed and aligned to achieving excellence together. We are thankful and proud to share the most recent additions to CXPA...
Diversity and inclusion have always been core to CXPA. These commitments have taken prominence this past year as CXPA members have asked that we take greater action. We are proud, as Diversity Advancement Committee Chair, CXPA Chair, and CEO, to share what is being done to demonstrate a culture...
The Scotland CXPA Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. We can’t wait to welcome you at our next...
For the more than two million deaf individuals living in the United States alone, a great customer experience is hard to come by. As VP of Strategy and Development for Communication Service for the Deaf (CSD) and its Connect Direct business line, Craig Radford aims to change that, one...
The murder of George Floyd, and the subsequent protests in the United States and globally, caused individuals and businesses to reflect on their own role in effecting positive racial and social change. But for a group of CXPA members in Boston and Atlanta, reflection wasn’t enough—it was...
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